At CIRRO Parcel, we are committed to keeping your deliveries secure and safeguarding you from potential scams. Recently, we’ve observed an increase in scam messages falsely claiming failed deliveries, often containing suspicious links. This blog guides you in identifying fraudulent messages and ensuring your personal and delivery security.
How Does CIRRO Parcel Communicate with You?
CIRRO Parcel will only communicate with you through our official emails:
- cs@mail.cirroparcel.com
For automated notifications, including delivery confirmations and status updates.
- cs@cirroparcel.com
For inquiries and assistance with delivery issues, handled by our customer service team.
We never ask you to choose a delivery point through SMS from unknown numbers or emails from unofficial addresses.
How to Identify a Fraud
Scammers often create messages that:
- Come from private or unknown numbers, claiming there is a problem with your delivery.
- Include suspicious links asking you to provide delivery preferences or personal information.
- Create a sense of urgency to push you into taking action without verifying the source.
Reporting Fraudulent Activity
Have you received a suspicious email, text message, or payment request? If you suspect it may be fraudulent, here’s what you should do next:
- Do not click on any links or open attachments in the message.
- Report the issue to CIRRO Parcel:
- Phone: +33 970709065
(Monday to Saturday, 9:00-12:00, 13:00-18:00, excluding public holidays).
- Email: cs@cirroparcel.com or DPO@cirroparcel.com.
Please attach the suspicious email to your report for proper investigation.
Tips for Your Safety
To protect yourself from fraudulent messages, we recommend:
- Verify that the sender’s email or phone number matches our official contacts.
- Never share personal or financial information in response to unsolicited messages.
- Always double-check the legitimacy of any message, especially those that create urgency.
Reporting Fraudulent Activity
At CIRRO Parcel, we are dedicated to providing secure and reliable delivery services. If you encounter any suspicious activity, please contact us through our official channels. Your vigilance helps us maintain a safer environment for all our customers.
